Product condition

Condition, defined

Five condition values, one meaning each. What a part is, where it came from, and what we checked before it shipped.

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Five condition values

One label for each condition

Wire valuenew_bulk

Brand new and unused — never run in a customer's equipment. Ships in bulk, tray or OEM packaging, no retail box. No signs of use.

Wire valueopen_box

Retail box opened. The item itself is unused, or was only briefly bench-verified. Accessories may be incomplete.

Wire valueused_pull

Pulled from equipment that has been in service. Fully tested — every unit.

Wire valuerefurbished

Pulled, then further processed: cleaned, old thermal compound removed, contacts cleaned, consumables replaced, firmware updated, configuration reset.

New Bulk or Used Pull? The line is origin, not appearance.

The question is whether the part has ever run in a customer's equipment. Stock that was never put into service — factory surplus, channel overstock, unused spares — is New Bulk. Anything pulled from equipment that has been in service is Used Pull, however good it looks.

For drives there is an objective marker: if power-on hours and power cycles exceed factory-test levels, it is Used Pull — regardless of appearance.

Testing authority

One source for acceptance thresholds

Condition names explain what a part is and where it came from. The authoritative acceptance thresholds, category-specific tools and pass criteria live on the Testing page so there is one source for how units are accepted.

See how every unit is tested

A binary functional result

For processors, memory, graphics cards, system boards, power supplies and complete systems the functional result is binary — it passes or it does not. We do not sell partial results.

Ask about a specific part

Continue with the exact model or P/N

Send the model, P/N, quantity and preferred condition so we can confirm the current product in context.